ONOKWAPOS PRIVACY POLICY
Effective Date: September 24, 2026
Last Updated: September 24, 2026
OnokwaPOS ("OnokwaPOS," "we," "us," or "our") respects your privacy and is committed to protecting the personal and business information entrusted to us.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit the OnokwaPOS website, create an account, use the OnokwaPOS application, or otherwise interact with our services.
By using OnokwaPOS, you acknowledge that you have read and understood this Privacy Policy.
1. ABOUT ONOKWAPOS
OnokwaPOS is a digital business-management platform designed to help businesses organise and manage business activities and records.
Depending on the features available at the time, OnokwaPOS may provide tools for:
Sales management
Inventory and stock management
Product management
Customer records
Creditor records
Supplier management
Expense management
Business reports
Business insights
AI-assisted general business support
Voice-enabled features
Other business-management functions introduced from time to time
2. INFORMATION WE COLLECT
Depending on how you use OnokwaPOS, we may collect the following categories of information.
2.1 Account Information
When you create an OnokwaPOS account, we may collect:
Name
Email address
Phone number
Business name
Business type or category
General business information
Login and authentication information
Account preferences
2.2 Business Information
When you use OnokwaPOS, you may enter business information such as:
Product names
Product descriptions
SKU or barcode information
Cost prices
Selling prices
Stock quantities
Sales records
Customer information
Creditor information
Supplier information
Expense information
Payment records
Notes
Other business information you choose to store in your account
2.3 Information About Other People
You may choose to enter information about customers, creditors, suppliers, employees, or other individuals.
For example, you may store a customer's name, telephone number, transaction history, amount owed, payment information, or other information relevant to your business.
You are responsible for ensuring that you have an appropriate legal basis and any required permission to collect and provide personal information about other individuals.
2.4 Technical Information
We may automatically collect certain technical information when you use OnokwaPOS, including:
IP address
Browser type
Device type
Operating system
Date and time of access
Application activity
Authentication information
Security information
Error and diagnostic information
We may use this information to operate, secure, maintain, and improve the service.
3. YOUR BUSINESS DATA BELONGS TO YOU
Your business information remains yours.
OnokwaPOS does not claim ownership of the business information you enter into your account.
This includes information such as:
Sales records
Inventory records
Customer records
Creditor records
Supplier records
Expense records
Product information
Business notes
Other business information you store in OnokwaPOS
You grant OnokwaPOS the limited rights necessary to store, process, transmit, display, and otherwise use your information solely as reasonably necessary to provide, maintain, secure, and improve the OnokwaPOS service.
4. HOW WE USE YOUR INFORMATION
We may use information we collect to:
Create and manage your account;
Provide OnokwaPOS features;
Store and organise your business records;
Authenticate your account;
Provide customer support;
Maintain application security;
Detect and prevent fraud, abuse, and unauthorised access;
Troubleshoot technical problems;
Maintain and improve OnokwaPOS;
Develop new features;
Communicate with you about your account;
Send important service-related notices;
Process payments where applicable;
Comply with legal obligations;
Protect the rights, property, and safety of OnokwaPOS and its users.
We will not use personal information for purposes that are incompatible with the purposes for which it was collected except where permitted or required by applicable law.
--
5. YOUR DATA IS NOT SOLD
OnokwaPOS does not sell your personal information or your business information to third parties.
We do not sell:
Customer lists
Creditor records
Supplier records
Sales records
Inventory records
Expense records
Business financial information
Other business information stored in your OnokwaPOS account
We may use third-party technology providers to operate the service, as described in this Privacy Policy.
6. AI AND YOUR BUSINESS DATABASE
Protecting your business information is important to us.
Under our current AI configuration, OnokwaPOS does not provide information stored in your OnokwaPOS database to third-party AI providers for the purpose of generating AI responses.
This means that our AI-assisted features may provide general business guidance rather than answers based on the specific information stored in your OnokwaPOS database.
For example, a general AI question such as:
"How can I reduce unnecessary inventory costs?"
may receive a general business response.
However, an AI feature may not be able to answer a question such as:
"Which of my products had the lowest sales this month?"
if answering that question would require sending your database information to a third-party AI provider.
This approach is intended to provide an additional layer of separation between your business database and third-party AI providers.
Future AI Features
If OnokwaPOS introduces an AI feature that requires access to information stored in your account, we may update our privacy practices and provide appropriate information about how that feature processes data.
Where required, we will obtain appropriate consent before enabling such processing.
7. LOVABLE AND APPLICATION DEVELOPMENT DATA
OnokwaPOS is developed using technology provided by Lovable.
We have disabled the use of our Lovable account content for AI-model training through the available privacy controls.
Our OnokwaPOS users' application data is separate from the content we use to develop the application.
Lovable's current privacy documentation states that end-user data submitted to apps built by Lovable is not used to train Lovable's models. Lovable also provides Free and Pro users with an option to opt out of model training.
8. SUPABASE AND DATABASE SERVICES
OnokwaPOS uses Supabase and related infrastructure to support application functions such as database storage, authentication, and other technical services.
Supabase describes customer application data primarily as data processed on behalf of its customers and under their instructions.
Under our current Supabase AI configuration, we have selected the setting indicating that we do not consent to sharing database information with third-party AI providers.
Accordingly, OnokwaPOS does not intentionally enable the sharing of its database information with third-party AI providers through that Supabase AI functionality.
Supabase and other infrastructure providers may nevertheless process information where necessary to provide services such as hosting, storage, authentication, security, maintenance, and technical support.
9. THIRD-PARTY SERVICE PROVIDERS
We may use trusted third-party service providers to help operate OnokwaPOS.
These providers may support:
Cloud hosting
Database services
Authentication
Data storage
Security
Email delivery
Payment processing
Analytics
Application monitoring
Technical infrastructure
AI services where specifically enabled
Voice processing where specifically enabled
We seek to limit third-party access to information to what is reasonably necessary to provide the relevant service.
Third-party providers may have their own privacy policies and contractual obligations.
10. VOICE FEATURES
If OnokwaPOS provides voice-enabled features, voice input may be processed to provide the requested functionality.
Depending on the technology used, voice input may be converted into text or otherwise processed.
Users should avoid submitting highly sensitive information through voice features unless the relevant feature specifically requires it.
If voice processing involves a third-party provider, the applicable processing will be subject to the provider's applicable terms and privacy protections.
11. INFORMATION ABOUT CUSTOMERS AND OTHER INDIVIDUALS
If you enter information about another person into OnokwaPOS, you are responsible for ensuring that you have the right to collect and use that information for your business purposes.
You should only collect information that is reasonably necessary for your legitimate business activities.
You should also provide appropriate privacy information to individuals where required by applicable law.
12. DATA SECURITY
We use reasonable technical and organisational measures designed to protect information against:
Unauthorised access;
Unauthorised disclosure;
Loss;
Misuse;
Alteration;
Destruction.
Security measures may include authentication controls, access controls, encrypted connections, monitoring, and other safeguards.
However, no internet-based system can guarantee absolute security.
You are responsible for protecting your account credentials and should not share your password with unauthorised individuals.
13. DATA RETENTION
We retain information for as long as reasonably necessary to:
Provide the service;
Maintain your account;
Maintain business records;
Meet legal obligations;
Resolve disputes;
Prevent fraud and abuse;
Maintain security;
Enforce agreements;
Protect legitimate business interests.
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.
14. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights to:
Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion where applicable;
Object to certain processing;
Withdraw consent where processing is based on consent;
Request information about how your personal information is processed;
Exercise other rights available under applicable data-protection law.
We may need to verify your identity before responding to a privacy request.
15. GHANA DATA PROTECTION
OnokwaPOS is intended to operate in accordance with applicable data-protection requirements, including Ghana's Data Protection Act, 2012 (Act 843), where applicable.
The Ghana Data Protection Commission identifies requirements relating to the lawful processing and protection of personal data and provides guidance for organisations and data subjects.
Nothing in this Privacy Policy limits rights that cannot legally be limited under applicable law.
16. COOKIES AND SIMILAR TECHNOLOGIES
OnokwaPOS may use cookies, local storage, session technologies, or similar technologies to:
Keep users signed in;
Maintain security;
Remember preferences;
Improve application performance;
Understand service usage;
Diagnose technical issues.
You may be able to control certain technologies through your browser or device settings.
Disabling certain technologies may affect some features.
17. MARKETING COMMUNICATIONS
We may send communications necessary to operate your account or provide the service.
Where permitted by law and where appropriate consent has been obtained, we may also send information about new features, services, or updates.
You may unsubscribe from promotional communications where an unsubscribe mechanism is provided.
18. CHILDREN'S PRIVACY
OnokwaPOS is designed for businesses and is not intended for children.
We do not knowingly design the service to collect personal information from children for independent use of the platform.
If you believe that a child has improperly provided personal information to us, please contact us.
19. INTERNATIONAL DATA PROCESSING
Some third-party infrastructure or service providers may process or store information outside Ghana.
Where this occurs, we will seek to use appropriate safeguards consistent with applicable data-protection requirements.
20. THIRD-PARTY LINKS
OnokwaPOS may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party services that we do not control.
You should review the privacy policy of any third-party service before providing personal information to it.
21. AI-GENERATED INFORMATION
AI-assisted features may provide general suggestions, explanations, summaries, or business guidance.
AI-generated information may contain errors or omissions.
You should independently verify important information before relying on it for:
Financial decisions;
Tax decisions;
Accounting;
Legal matters;
Business-critical decisions;
Other decisions where inaccurate information could cause harm.
OnokwaPOS does not represent that AI-generated information constitutes professional legal, accounting, tax, financial, or other professional advice.
22. DATA BREACHES
If we become aware of a security incident involving personal information, we will investigate and take reasonable steps to contain and address the incident.
Where notification is required by applicable law, we will notify the appropriate parties or authorities within the required timeframe.
23. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy as OnokwaPOS develops.
If we make material changes, we may notify users through the website, application, email, or another appropriate method.
The "Last Updated" date will indicate when the policy was most recently revised.
24. CONTACT US
For privacy questions, requests, or concerns, contact:
OnokwaPOS
Website: https://onokwapos.com
Privacy Email: onokwapos@gmail.com
--
End of Privacy Policy